As we enter Black Friday, Cyber Monday, and the holiday season; you are most likely expecting an increase in traffic on your website. With the increase in traffic also comes with the increase in customer service required.
Are you searching for a Shopify customer service app that simply looks after chat inquiries from your website? Or do you want an app that integrates all the various channels from which a customer can buy products from you? Shopify is full of individual customer service apps that will look after, for instance, service from your website or Facebook feed. It can be overwhelming, so below we’re going to go over our top five Shopify apps to help create an effortless and enjoyable customer experience.
Gorgias describes itself as “a help desk which gives you a unified view of your customers”.
When a customer contacts your business, your support team can immediately see all the conversation history they had with the customer. Gorgias also pulls all the information agents need to respond: order history, delivery status, subscription info, loyalty points, etc.
As a result, customers don’t need to repeat themselves anymore, and the support team maximizes efficiency.
Ultimately, this leads to a more rapid response to issues, with more personalized support: these should be considered essential for the user experience. Check out Gorgias here.
You may be familiar with Zendesk. It’s one of the most commonly used customer service systems, used by some of the largest companies in the world.
It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”
Zendesk includes an embeddable help center, live chat, and tickets, which can be provided directly from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions. Check out Zendesk here.
Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 100 surveys a month.
But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.
While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to enhance the overall customer experience, it is a rather limited customer service app that has a narrow application. Check it out here.
Which Shopify customer service app is right for you?
Though we aren’t able to review every Shopify customer service app, the above three are among the most popular. They also provide a good overview of what’s available and should help you become clearer on the type of app you’re looking for, for your store.
Integrating one of these apps during Black Friday, Cyber Monday, or any other sale you may be having will immensely increase the customer's experience. It has the potential to optimize the user experience, improving service, increasing retention, and attracting new customers.
Be sure to follow along on our blog for other great tips this Holiday Season!