Everyone knows customer service is important, or at least everyone should know because we are all customers, and customer service is everywhere.
As many businesses have fully transitioned to a work-from-home operating model, the customer experience has become an even more important aspect of every business, be it large or small. Keeping your customers happy and delighted is one key to holistic success, and customer support service plays a crucial role in this. To keep your business growth-focused you need to ensure you have a reliable customer support strategy in place. This sounds like an overwhelming task, but luckily for you (and your employees), there are tools, such as Zendesk to support you with this!